Refund Policy

Last updated March 09, 2024
  • At Occasionary.co.uk we want you to have a positive experience every time you shop with us.
  • However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

    RETURNS
  • All returns must be sent back to us within fourteen (14) days of the date you receive your order. All returned items must be in new and unused condition, with all original packaging, covers, tags, labels, and USB cables.

    RETURN PROCESS
  • To start a return, you can contact us at support@occasionary.co.uk.
  • To return an item place the item securely in its original packaging, then mail your return to the address that is provided in your returns confirmation email.
  • Please note, at present, we do not cover shipping charges for all returns.
    We strongly recommend that you use a trackable method to mail your return.

    RETURNS ADRESS
  • Please return your order to our office address below:

    OCCASIONARY
    32A BOOKER LANE
    HIGH WYCOMBE
    BUCKINGHAMSHIRE
    HP12 3UZ

    REFUNDS
  • After receiving your return and inspecting the condition of your item, we will process your return. We aim to refund you within fourteen (14) days of when we receive your item to process your return. 
  • Refunds may take up to ten (10) working days to appear on your bank statement, depending on your payment provider. We will notify you by email when your return has been processed.

    EXCEPTIONS
  • We always quality check every order prior to shipment, but in the case you receive a faulty item, we’ll try to get this sorted for you as soon as possible.
  • Please ensure you inspect your order upon delivery. If your order has arrived damaged, we ask you to get in touch with us as soon as possible by completing a Return Form and selecting “Item is damaged, defective, or broken” in the Return Reason field to arrange a refund.
  • We do not offer exchanges at this time, but please follow our return process for a full refund to your original payment method.

    As a reminder, please note:
    We require your item to be sent back to us to process a return or replacement. At present, we do not cover the costs of shipping the item back to us.
    Upon receiving the item in like-new and unused condition with all original packaging and materials, we will credit your original payment method for the full price of the item(s).
    We do not offer exchanges at this time, but please follow our return process for a full refund to your original payment method.
      •  If you have any questions concerning our return policy, please contact us at:
       support@occasionary.co.uk