Shipping Policy

We deliver to UK mainland addresses (England, Scotland and Wales), and shipping is free. We don't currently ship to Northern Ireland or outside the UK.

Made to order: every Video Book is made to order. We'll confirm your dispatch window when you order.

Delivery: 2–5 business days from dispatch, with our delivery partners. You'll get tracking by email as soon as your order is on its way.

Preloading: if you'd like us to load your video for you, please allow an additional 24 hours before dispatch.

Order confirmation: you'll get an email confirming your order straight away.

Late or lost parcels: email info@occasionary.co.uk with your order number and we'll chase it for you.